FAQs - SMART

General Frequently Asked Questions (FAQ)

Our number one frequently asked question is from users who have done the training in the past, and are looking to retake it, but believe they cannot due to the training showing as ‘complete’. If you are looking to re-take the course, but believe you are unable to due to the course showing as ‘complete’, the course and exam are still able to be re-done. The ‘completion’ gauge is purely cosmetic. Thank you!

After switching programmers and undergoing some maintenance and updates, the SMART program is now more user and mobile friendly. The registration process now requires less information, and allows you to choose your own password, rather than having a random one emailed to you. Employees may now connect to multiple establishments, and there can be multiple managers attached to a singular establishment. The SMART exam is now more accessible to take over time, so servers and sellers don’t feel rushed, and can really learn the information. Managers now only have access to employee’s names and the date that they passed their exam.

When you affiliate with the establishment where you work, you can view relevant policies for your establishment and the establishment can maintain a listing of certified employees through SMART.

No, you may not. With the changes to the login and registration system, individual employees should set up their own account with their own e-mail address. As this account will follow them, regardless of their place of employment, managers or owners should refrain from creating accounts for employees. It is the policy of the SMART program that individual servers and sellers should set up their own accounts using their e-mail address. Any attempt by anyone other than the individual server/seller to create an e-mail address or an account through the SMART system for the server/seller is considered fraud by the policy.

You can easily get a free e-mail address through yahoo or google. Visit their sites for more information.

No. SMART is available online 24/7, so your employees can take it when and where works best for them. This is also beneficial if you have high turnover in your place of business.

It takes approximately one hour to complete the SMART program.

Employees can add and remove establishment connections via the ‘relationships’ tab in the training.

Yes. You can customize policies such as the forms of acceptable IDs at your establishment and the age of persons allowed to enter your establishment. You can do this on the manager side of SMART under the ‘policies’ tab.

Employees have the opportunity to print off their certificate of completion for their/your records, or you can monitor the progress of all of your employees on the manager page. Please encourage your employees to affiliate with your business in the “relationships” tab.

United States Liability Insurance Company offers a 15% discount on liquor liability insurance with 100% employee certification. Other insurance companies may offer a similar discount. Our suggestion is to certify 100% of your employees with SMART and present this information to your insurance provider. The SMART Coordinator can provide a letter for your insurer if necessary.

You may be eligible for an annual credit on liquor liability insurance with 100% employee certification, but the discount is only through participating insurance companies.

World Cup Frequently Asked Questions

Reach out to us at smart@missouri.edu with questions about the program. Reach out to your local government, or the Missouri State Legislature with questions about the bill.

Missouri Statute 311.2026 temporarily extends liquor sales hours during the 2026 FIFA World Cup. The bill allows licensed establishments to stay open 24 hours a day and sell alcohol between the hours of 5am and 6am the following day.

While the bill passed the house successfully, the bill is only active law from June 11^th, 2026 to July 19^th, 2026, meaning businesses that choose to participate can only alter their hours and sales between those dates.

Yes. Any county in Missouri can participate. However, local governments can choose to opt out of the temporary change. Call your local city hall if you are unsure about your municipality.

Any establishment that holds a primary by-the-drink liquor license can participate, as long as their presiding county is participating. But know it is not mandatory to participate, your business, your rules!

Know that you do not have to participate! While this is allowable, it is not mandatory; you can choose to opt out and run your normal business hours! (your employees may appreciate this anyways!)
Use SMART to train your employees on how to responsibly sell alcohol in a way that protects your business from liability issues like underage drinkers, over-serving, and fake IDs, and your customers from over-consumption, and potential DUIs.
- SMART is free, available on mobile and desktop, and operates 24/7 for your and your employees’ convenience.